Our Core Values have shaped the culture and defined the character of our company, guiding how we behave and make decisions. Values and ethics transcend time and define the character of an individual, community or an organization. In the realms of organizational behaviour, this translates to adherence to fair business practices, respecting individuality, encouraging talent and innovation and improving communities. These form CLD's core values.

Integrity: Inspiring trust by taking responsibility, acting ethically, and encouraging honest and open debate.

Client Value Creation: Improving our clients' business performance, creating long-term, win-win relationships and focusing on execution excellence. Best practices and established quality methods Defects are eliminated, causes of defects – simply uprooted.

Respect for the Individual: Valueing diversity, ensuring an interesting and inclusive environment, and treating people as we would like to be treated ourselves.

While there is enormous change in the global business environment, consulting will remain always be a trust-based relationship between the client and consultant. The one constant at CLD is to be trusted advisors to clients at all times, so it should come as no surprise that CLD is known for being a firm with strong integrity and character, as much as for excellence in business execution and consistent delivery of results.

"When Execution Matters" is far more than a slogan at CLD. It carries enormous importance. Across every client, professional engagement, service line, geography and in our internal operations, a common set of values binds the people at CLD. To uphold the "When Execution Matters" reputation of our firm and client relationships and consistently deliver results, each member of our firm adheres to a set of core values:

• Relationships, not Transactions We look at every client from a relationship perspective and help clients whether there is an active engagement or not. Our client relationships are not transaction focused.
• Clients First Dropping everything for a client is not uncommon at CLD. Though some Clients express surprise at what they call a "refreshing level of responsiveness," we do it because we know that our firm exists because of our clients, not the other way around.
• Independence, Objectivity and Integrity We follow these principles at all times - whether observed by the client or not. We do not pursue client work where there is a potential conflict of interest or where maintaining independence is difficult.
• Taking Ownership of Client Challenges We approach our clients challenges as our own and do what it takes to deliver results - as individuals, as a team and as long term partners.
• A Firm-wide Environment that Enables Client Success We maintain a firm-wide environment based on honesty, teamwork, flexibility and respect toward individual opinions. We succeed with a firm-wide culture that values client performance and their business results.