Customer Support / Technical support
CLD services 24/7 customer service for E-Commerce web sites and Retail operations from any where in the world. We can support customer service in three ways

1) Online chat
2) Email
3) Phone support.

Customer support service will provide dedicated staff to work for your company and your web sites their main goal is to provide you and your customer’s best value in terms of satisfaction and help. This service will answer your phone calls and solve problems for your customers and send information to customers as well as report you to with daily activity.

They will follow this task for you. Answer phone calls from your customers and chat online with your customers as well as reply emails and solve your customer’s problems. We can have your present phone number to forward to our BPO facility or we also can give provide a new USA/Canada/UK number or Toll Free number from above places.

We work with each of our clients to design a specific Service Level Agreement (SLA) to meet their particular support requirements. Support requests (calls, e-Mail, Fax, and live Internet chat) are reviewed and randomly monitored by Quality Assurance (QA) and account managers to ensure compliance with Service Level Agreements and search for ways to improve our help desk services.

It is critical that organizations use quality cost-effective support services to assist their staff, customers, agents, partners, and consultants. Many organizations do not have the management, personnel, facilities, or capital resources to provide internal help desk services properly. Consequently, providing quality technical support can quickly become a budgeting headache and a business nightmare.